Dubai, United Arab Emirates
Last updated: February 6, 2026

Due to the perishable nature of our products, all sales are final.

No returns, exchanges, or refunds are accepted except in the following cases:

• Product received damaged
• Product received incorrect
• Validated exceptional cases approved by management

To be eligible for review:

• The issue must be reported immediately upon delivery
• Photo evidence is mandatory
• Acceptable issues include:Crushed boxesIncorrect items deliveredDamage clearly caused during delivery

Maison Pierre Marcolini LLC reserves the right to reject claims without immediate photographic proof.

All claims undergo management review. We reserve the right to refuse claims involving:

• Fraudulent activity
• Repeated abuse
• Misuse of the policy

If a refund is approved:

• Refunds are issued to the original method of payment only.
• No cash refunds.
• No store credit unless explicitly approved.
• Customer must return the item physically to the boutique.

Orders are delivered by an external partner.

If the customer does not respond or cannot be reached:

• Delivery partner returns the order to the boutique.
• Product is stored maximum 24 hours.
• Then disposed of with no refund, due to safety and perishability.

Pickup orders not collected within 24 hours will be disposed of with no refund.

Chocolate is extremely sensitive to heat.
Maison Pierre Marcolini LLC is not responsible for products damaged due to:

• heat exposure after delivery,
• incorrect storage by the customer
• failure to follow care instructions.

• Refuse service,
• Block customers, at its sole discretion.